Permanent

Contract Performance Officer

Cheshire East Council

Cheshire East Council

Cheshire East is an amazing place to live, work, visit and invest. We are proud to be one of the biggest employers in the area, employing around 4000 staff based in offices and other workplaces across the Borough. As a unitary council, we provide many different services and we offer a wide range of opportunities to job applicants from all backgrounds, ages, skills and interests. Our aim is to have a diverse workforce that understands and represents the communities they serve.

We work hard to deliver on our promise to Put Residents First by asking our staff to live our values which we believe underpin our success. To us ‘Putting Residents First’ is about really listening and understanding what residents and businesses need and responding appropriately to provide the best possible Service.

If you would like to be part of our team and want to contribute to our ongoing success, have the flexibility and drive to enable us to innovate and are willing to work as part of a team we would like to hear from you for our current vacancy.

This position requires you to declare any unspent convictions under the Rehabilitation of Offenders Act 1974 (Exemptions Order 1975), where prompted to do so within in the application process. You are not required to disclose any spent convictions.

The Council delivers the majority of highways services through a fully integrated Highway Services Contract, the scope of which covers maintenance and improvement works. The contract is managed and audited by the Client Commissioning Team who work collaboratively with the service provider to deliver excellent services that put the residents of Cheshire East and highway users first.  

We have established a position in the team to manage and monitor the service provider’s performance via a set of indicators that are based on Council’s key outcomes. The Council is looking to fill the post of Contract Performance Officer with a person who enjoys a challenge and relishes the opportunity to work collaboratively with others to manage and develop the existing systems.

As the Contract Performance Officer, you will be responsible for managing, monitoring, reporting and developing performance activities for the Highways Service, and other, contracts, including managing the performance indicators that are set out in the contracts. This will include identifying issues and areas for improvement. Working closely with the other members of the Commissioning Team and the Service Provider, you will focus on these areas to establish savings and efficiencies that help facilitate delivery of an excellent Highways Service that delivers against the Council’s outcomes.

With your specialist knowledge of performance practices you will manage regular performance reviews of the contracts to drive continual service improvement. You will also have the skills and experience to convey complex information to a wide range of audiences. You will have a professional and confident approach and the ability to work under pressure and your excellent communication skills will enable you to develop collaborative working relationships with the team and Service Provider.

Overview

  • Location:
  • Job Title: Contract Performance Officer
  • Salary: £29,033- £32,164
  • Closed: 27 Mar 2017

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