Mobilityways

Job Title: Senior Consultant
Responsible To: Commutology Manager

About Mobilityways

Mobilityways is on a mission to make zero carbon commuting a reality. We produce ground-breaking climate tech empowering large employers to measure, reduce and report on their commuter emissions.

We’re looking to hire a people person with sustainable transport knowledge who is keen to work closely with our client base.

Role Overview

• “Commutology” is our trademarked term for the “science of the commute”.

• Our Commutology Team is comprised of a team of Consultants who are the experts on sustainable commuting, both internally and externally. Their primary focus is to ensure that our large employer clients make impact with our software solutions, helping them to hit their commuter emissions reduction targets and achieve their operational objectives.

• Currently clients buy from us based primarily on our technology offering. However, our Consultancy offering is an integral part of our value proposition. In this role for a Senior Consultant, we are looking for someone that has established experience in:

         - Transport decarbonisation recommendations and strategy.

         - Transport modal shift behavioural change.

         - Relevant policy expertise and advice.

         - Data driven expertise based upon past performance.

• Consultants work with a named Account Manager / Account Director for specific client project delivery tasks. A named Account Manager / Account Director owns each individual client relationship and is ultimately accountable within Mobilityways for their clients.

• Consultants are responsible for delivering successful projects. Consultants work together with the named Account Manager / Account Director against the Client Impact Plan that is created and maintained by the Account Manager.

• Success is measured by our internal metrics:

        - Tonnes of CO2e saved.

        - Commute emissions reduction.

        - Number of consultancy hours used.

        - Client satisfaction (measured through NPS).

• We also need to be aware of, and account for, the metrics our clients use to measure their own sustainability and operational objectives. The client’s success metrics are contained within the client’s Impact Plan.

Typical Activities

In practice, much of our Commutology Team’s “business as usual” work is currently focussed on supporting our clients with a set list of activities:

• Project managing Liftshare for Work launch campaigns.

• Working with clients to design and deliver site specific travel surveys.

• Producing travel survey reports with insightful data analysis.

• Undertaking advanced employee postcode analysis using our CommuteIQ software.

• Supporting clients with reaching their employees with targeted communications in the form of Personal Travel Plans and Liftshare Invites.

• Establishing our CommuteBoost rewards platform, working alongside our clients.

• Product training for new clients.

• Supporting clients in bulk sending of communications, such as personal travel plans and Liftshare invites.

• Reporting back insights, impact and findings to clients that help to further their understanding and actions around sustainable commuting.

Expectations and Responsibilities

It’s essential that you deliver the highest levels of proactive client service:

• Ability to effectively communicate your expertise to senior stakeholders and relate to their individual circumstances.

• Seeking support from Account Managers if projects are stalled or at risk of stalling.

• Escalating to line manager if there are blockages / risks.

• Work with our Product Team to rectify technical bugs.

To be successful, it’s important that you are able to:

• Develop extensive knowledge on our solutions and services.

• Impart your expertise and knowledge on sustainable transport to help our clients progress with their aims and objectives for sustainable commuting.

• Effectively manage your workload, priorities, planning and SMART goals to achieve KPIs and targets.

• Collaborate with Account Managers / Account Directors to achieve client success.

• Ensure high data accuracy.

• Effectively track your time on projects.

• Provide transparent feedback to your line manager regarding progress against KPI goals, flagging risks and providing guided solutions and decision making to stay on track.

• Work with our Product Development and Marketing Teams to enhance our products and solutions.

• Identify and recommend opportunities to improve efficiencies and automation with products and processes and improve our propositions.

• Deliver against KPI goals and ensuring we reach our company objectives.

• Become a Hubspot champion (CRM).

• Any other duties that may be required from time to time.

KPIs

• Tonnes of CO2e saved (across projects worked on).

• ACEL reduction (across projects worked on).

• On time delivery of projects.

• Quality of delivery.

• Client satisfaction (NPS).

Person Specification

Required:

• Strong working knowledge of sustainable transport

• A relevant degree (preferably in geography, environment science, sustainability, climate change).

• Passion for our mission.

• You will need to be confident in desk-based work, such as data analysis, preparing reports and writing recommendations, whilst also being able to present at client meetings with senior stakeholders.

• You will need to develop expertise in our products and services and become the person who will ensure our clients use and find value and success in our products.

• Computer literate (for internal processes need to be confident with Office365 suite) and comfortable with explaining/demoing technology to clients.

• You should have a passion for sustainability and a bank of real-world experience to call upon.

• Alignment to our culture and values.

• Excellent spelling and grammar with the ability to present to and communicate with clients at all levels.

• Strong verbal communicator and presenter. Who is enthusiastic about being the ‘face of Mobilityways’.

• You should be organised and have a structured approach to work. Excellent project, planning and time management capabilities. Able to systematically organise and self-manage own time, use initiative and demonstrate productivity and accountability.

• A strong work ethic and willingness to “go the extra mile”.

• Quick thinking and pragmatic with excellent organisational skills.

• Confident but striving for continued personal development.

• Flexible and happy to help out in other areas of the business when appropriate.

Desirable:

• Industry accreditation (such as ISEP, CIHT).

• Project management experience/qualification.

• Industry experience as a consultant or as a sustainability professional.

• An understanding of, or passion for, behavioural change.

• A full UK driving licence.

Our Values

We are Customer Obsessed – We put ourselves in the shoes of every customer, find out what they really value and are relentless in delivering excellence. We first seek to understand before being understood. We think win win.

We are Learning Fanatics – Insights and knowledge are sought, gathered, analysed and shared every time. How can we be better at doing the right things and putting first things first.

We are United – Our common purpose is clear, and we are all committed to being proactive in caring for others. We respect and value differences. We look after us. We all share in the benefits.

We are Bar Raisers – Outcomes are better than ever achieved before and others are learning from us. We ensure that our team’s capability and culture continually improve.

For further information and to apply for this role, click here.