Technical Support Officer

Swindon Borough Council

Swindon Borough Council

Technical Support Officer
Location: Swindon
Hours: 37
Salary: £20,206 p.a to £23,226 p.a
Closing date: 03/05/2021
Job reference: 005089
Interview date: w/c 10/05/2021

Swindon is a vibrant and dynamic town with big plans for growth. The Borough is 89 square miles in area and currently home to about 220,000 people. Achieving our vision inSwindon is reflected in the way we deliver Council services.

This is an opportunity to join a dynamic and innovative team that work closely together to determine best ways of working. This is a Technical Support Officer role within our Street Works Team and will require extensive and up to date knowledge of street works legislation and the codes of practice that cover safety at street works and the technical reinstatement requirements.

As part of the team you will also assist the Senior Network Coordinator with escalation matters and other Street Works Inspectors to continually assess current ways of working and to determine if these can be improved.

You will need excellent telephone skills which are essential as is an ability to work well under pressure, manage conflicting demands and respond to customer complaints.

You will have experience working in an office related environment, ideally in a highways related field, although this is not necessary.

You will be carrying out a wide range of technical duties including monitoring street works permits, processing and approving license applications and undertaking checks to ensure that all works are legally compliant, answering queries from the public and liaising with the utility companies and works contractors on a daily basis.

In return we can offer a competitive salary, flexible working hours, a great working environment and a chance to be part of a service that offers excellent career prospects.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act, for the effective performance of a customer-facing role). Whilst you need not be a car owner, an ability to travel throughout the Borough to undertake site visits is essential.

To arrange an informal conversation about the role, please contact Sean Smith, [email protected]

To apply press here or click apply


  • Location: Swindon
  • Job Title: Technical Support Officer
  • Salary: £20,206 p.a to £23,226
  • Closed: 3 May 2021

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