MobilityWays

Job Title: Senior Consultant
Responsible To: Commutology Manager

About Mobilityways

Mobilityways is on a mission to make zero carbon commuting a reality. We produce ground-breaking climate tech empowering large employers to measure, reduce and report on their commuter emissions.

Main Duties

“Commutology” is our trademarked term for the “science of the commute”.
Our Commutology Team are the experts on sustainable commuting, both internally and externally. Their primary focus is to ensure that our large employer clients make impact with our software solutions, ensuring that they hit their commuter emissions reduction targets.

Consultants do not have an open-ended relationship with individual clients; instead, they work with a client for specific projects.
A named Account Manager (or Account Director) owns the relationship with each individual client and is ultimately accountable within Mobilityways for their clients.

Consultants are responsible for delivering successful projects. Success is measured by our internal metrics:

• Tonnes of CO?e saved

• Commute emissions reduction

• Number of consultancy hours used

• Client satisfaction (NPS)

Additionally, we need to account for the metrics each client uses to measure their own sustainability and operational objectives. The client’s success metrics are contained within the client’s Impact Plan, created and maintained by their Account Manager. Consultants will work together with the assigned Account Manager / Account Director against the Impact Plan.

Typical Activities

In practice, much of our Commutology Team’s “business as usual” work is currently focussed on supporting our clients with a set list of activities:

• Product training for new clients

• Advice and guidance with the delivery of travel surveys

• Completing insightful data analysis and compiling travel survey reports

• Supporting clients in bulk sending of communications, such as personal travel plans and Liftshare invites

• Project managing Liftshare For Work launch campaigns

• Reporting back insights, impact and findings to clients

Currently, clients buy from us based primarily on our technology offering. However, our consultancy offering is an integral part of our value proposition.

In this Senior Consultant role, we are looking for someone with established experience in:

• Transport decarbonisation recommendations and strategy

• Transport modal shift and behavioural change

• Relevant policy expertise and advice

• Data-driven expertise based upon past performance

Expectations and Responsibilities

It’s essential that you deliver the highest levels of proactive client service.

• Ability to effectively communicate your expertise to senior stakeholders

• Seek support from Account Managers if projects are stalled or at risk

• Escalate to your line manager if there are blockages or risks

• Work with our Product Team to rectify technical bugs

To be successful, it’s important that you:

• Effectively manage your workload, priorities, planning and SMART goals to achieve KPIs and targets

• Track your time on projects effectively

• Develop extensive knowledge of our solutions and services

• Deliver against KPI goals and help us reach our company objectives

• Provide transparent feedback to your line manager regarding progress against KPI goals, flagging risks and offering solutions to stay on track

• Work with our Product Development and Marketing Teams to enhance our products and solutions

• Identify and recommend opportunities to improve efficiencies, automation, and propositions

• Ensure high data accuracy

• Become a HubSpot champion (CRM)

Any other duties may be required from time to time.

KPIs

• Tonnes of CO?e saved (across projects worked on)

• ACEL reduction (across projects worked on)

• On-time delivery of projects

• Quality of delivery

• Client satisfaction (NPS)

Person Specification

Required:

• A relevant degree (preferably in geography, environmental science, sustainability, or climate change)

• Passion for our mission

• Confidence in “back office” work such as data analysis, report preparation, and recommendations, as well as holding client meetings with senior stakeholders

• Ability to develop expertise in our products and services to ensure client success

• Computer literate (Office 365) and comfortable demonstrating technology to clients

• Passion for sustainability and relevant real-world experience

• Alignment with our culture and values

• Excellent spelling, grammar, and client communication skills

• Strong verbal communicator and presenter – enthusiastic about being the ‘face of Mobilityways’

• Organised with excellent project, planning, and time management skills

• Strong work ethic and willingness to “go the extra mile”

• Quick-thinking, pragmatic, and proactive

• Confident yet committed to personal development

• Flexible and happy to help in other business areas when appropriate

Desirable:

• Industry accreditation (such as ISEP, CIHT)

• Project management experience/qualification

• Industry experience as a consultant or sustainability professional

• Understanding of, or passion for, behavioural change

• A full UK driving licence

Our Values

We are Customer Obsessed
We put ourselves in the shoes of every customer, find out what they really value and are relentless in delivering excellence. We first seek to understand before being understood. We think win-win.

We are Learning Fanatics
Insights and knowledge are sought, gathered, analysed, and shared every time. We continually ask: how can we be better at doing the right things and putting first things first?

We are United
Our common purpose is clear, and we are all committed to being proactive in caring for others. We respect and value differences. We look after us. We all share in the benefits.

We are Bar Raisers
Outcomes are better than ever achieved before and others are learning from us. We ensure that our team’s capability and culture continually improve.

For further information and to apply for this role, click here.