Demand Responsive Transport Officer - Fixed term: November 2024

Hertfordshire County Council

Hertfordshire County Council

Demand Responsive Transport Officer
Starting Salary: £33,820 Progressing to £37,261
37 Hours Per Week, Fixed Term (until 22 November 2024)
Ref: HCC21612

The role sits within the Integrated Transport Unit (ITU). The ITU delivers transport services for the bus network, school transport and Adult Care Services transport ensuring transport users have access to a high quality, efficient journey. The ITUs aim is to deliver improvements through new technology, understanding user needs and identifying best practice.

This role will be fundamental in that ambition and will seek out and deliver improvements for transport users to reduce social isolation, improve transport access to healthcare, shopping, education, workplaces and to ensure transport users can interact within their communities. You will need to have relevant professional experience, including experience of working on transport projects, data analysis and report writing together with a broad knowledge of transport legislation.

Purpose of The Role:
Within this role you will provide support on projects relating to transport initiatives within the Integrated Transport Unit, with a specific focus on Demand Responsive Transport and Community Transport. You will take responsibility for identifying areas of growth and improvement of the services and contributing to their related work packages.

You will be responsible for analysing statistics and contributing to regular reports for all relevant projects along with assisting with any bid writing for future funding.

You will work closely with external parties, deal with customer service enquiries and contribute to marketing campaigns for the projects.

Challenges and Opportunities:
Your main duties will be focused on the Demand Responsive Transport projects within Hertfordshire, alongside working on smaller projects for Community Transport. Key challenges will include communicating with stakeholders to secure support for projects and effectively prioritising the project workload.

Technical Skills:
You will need to have excellent project management skills as well as the ability to create and maintain high-quality project documentation, it would be beneficial for the postholder to hold a project management qualification.

You will have the ability to build and maintain good relationships with a wide variety of internal and external stakeholders, including members of the public, project partners, colleagues and senior decision-makers. You will work effectively in a team and on your own, remaining calm under pressure and have the ability to prioritise your workload to meet deadlines.

Diversity: We are an inclusive employer and value a diverse workforce.

Closing date: 05 February 2023.
Interview date: TBA

For an informal discussion and more information please contact: Alice Missler 01992 556589 [email protected] 

Further Information:
Previous transport-related experience would be an advantage, although training would be given for the right person.

Benefits of Working for HCC:
• Flexible Working Arrangements (depending on the role).
• Excellent Career Development.
• Salary Exchange for Additional Benefits.
• Excellent Pension Scheme with Employer Contributions.
• Shopping Discounts.
• Support Groups & Wellbeing Schemes.

How to Apply:
To apply, please click here or the apply button.

As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer 4 key questions. This is your opportunity to evidence how your skills, knowledge, and experience match what we are looking. If you do not provide answers to the questions and upload to your application, your application will be rejected.

Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Additional Information:
Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

Fixed Term and/or Secondment: This is a Fixed Term or Secondment vacancy. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please ensure you complete the attached Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.

Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.

English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.


  • Location: Hertford
  • Job Title: Demand Responsive Transport Officer - Fixed term: November 2024
  • Salary: £33,820 Progressing to £37,261
  • Closed: 5 Feb 2023

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